PRIVACY POLICY

Prana Integrative Wellness Collective — Owned by Ei Growth (Nimir Raval)

1. Introduction

Prana Integrative Wellness Collective (“Prana,” “we,” “our,” or “us”) is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our website, book services, or engage in counselling, coaching, or mediation.

We comply with Alberta’s Health Information Act (HIA), Personal Information Protection Act (PIPA), and all applicable Canadian privacy laws.

By using this website or our services, you consent to the practices described in this policy.

2. Information We Collect

We may collect:

Personal Information

  • Name

  • Email address

  • Phone number

  • Province or location

  • Information submitted through contact forms

Health Information (Counselling Clients)

Collected and stored securely through Jane App, including:

  • Intake forms

  • Clinical notes

  • Appointment history

  • Emergency contact information

Payment Information

Processed securely through Jane App or your insurance provider. We do not store credit card information on our website.

Technical Information

  • IP address

  • Browser type

  • Device information

  • Cookies and analytics data

3. How We Use Your Information

Your information is used to:

  • Provide counselling, coaching, and mediation services

  • Communicate about appointments

  • Process payments

  • Maintain accurate clinical records

  • Respond to inquiries

  • Improve website performance

  • Meet legal and regulatory requirements

We do not sell or share your information for marketing.

4. Storage & Security

All clinical information is stored securely through Jane App, which meets Canadian privacy and security standards. Website form submissions are encrypted through Squarespace.

5. Disclosure of Information

We may disclose information only when required by:

  • Law or court order

  • Risk of serious harm to self or others

  • Child protection or vulnerable persons legislation

  • Insurance providers (with your consent)

We do not disclose information without consent unless legally required.

6. Direct Billing & Insurance

If you use insurance benefits, we may share necessary information with your insurance provider to process claims. Only the minimum required information is disclosed.

7. Your Rights

You may request to:

  • Access your records

  • Correct inaccurate information

  • Withdraw consent (unless restricted by law)

  • Ask how your information is used or stored

Requests can be made by email.

8. Cookies & Analytics

Our website may use cookies and analytics tools to improve performance. You may disable cookies in your browser settings.

9. Contact

Email: info@pranacare.ca

Owner: Ei Growth (Nimir Raval)

Location: Edmonton, Alberta, Canada